Vodacom now!Trending Tech: Alcatel OneTouch 2004C. ix. The Computer (laptop, notebooks or desktop) is not covered by the Vodacom Device Warranty Agreement. So don’t assume a store will allow you to return an item if you change your mind. iii. In practical terms, that means taking your cellphone from you a short period, ideally not more than 10 days. i. Kindly note that a TAT is a forecasted timeframe which cannot always be guaranteed due to the reliance on *transport services, *spares, *general stock availability, other *third parties and in some instances the *location and/or route the device has to travel. However if the phone is returned within the one month warranty period and deemed not repairable by the technician, 50% of the original repair cost will be refunded. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. viii. Vodacom Repair costs more than a new cellphone. iv. ii. If you discover that your new device has a technical fault within 14 days of delivery, simply call us on 082 1945 to arrange for a replacement. 3 Return Policy Template free download. Microsoft Store return policy applies to extended returns. It is possible that a fault communicated by you cannot be replicated/determined or lacks some detail and is therefore officially closed as a ‘no fault found’ (NFF) or a ‘return not repaired’ (RNR). i. iii. viii. However, we will not refund the original shipping fee. You will be presented with a repair quotation for which you will be liable should you accept the repair costs. Although every effort will be made to guard against loss of data, given the nature of often unknown, conflicting or corrupt software applications on devices, the possible loss of data cannot be guaranteed. The warranty on all devices is provided by the relevant device manufacturers. 2.10 The 7 Day Money Back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage. The spares used are either original and genuine spare parts and/or other spare parts (generic parts) of a substantially similar quality and nature which are fit for purpose. Hi I bought a R7000 black berry from vodacom. There must be no physical damage on the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks. The signal is horrific the phone almost never works. 3. Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that have been executed by unauthorised third parties. This includes, but is not limited to: i. ii. iii. [2]Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days … But they will not replace with a new one or a different model. These laws dictate the bare minimum of a refund and return policy that you have to abide by. if your device is faulty, you have 30 days from the day you receive it. v. We urge you to secure your data by backing the data up frequently (contact numbers, photos, information of high importance and/or personal, sentimental value). Return and refund policy should typically address the following few points: 1. They used to anyway. The replacement device is supplied by the manufacturer. ii. Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. If the warranty is void, the processes upper right do not apply and Vodacom Repairs will attempt chargeable out of warranty repairs to assist you. An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy. Plus, it doesn't use your data. You will receive a quotation/estimate within a period of 2 (two) to 5 (five) calendar days for the repair to continue out of warranty (dependent on where the device was booked in). Refer to the sections above ‘where to book-in a device for technical assessment and/or repair’ and ‘repair and exchange service models’ to understand this section. The device is transported to the nearest Vodacom Repairs outlet (RRC) for fault diagnosis and then follows the repair process (depending on the nature of the fault and the manufacturer model). This assessment may take up to 7 (seven) calendar days. Cricket provides a 7-day device and accessory return policy - beginning on the date of purchase - in which you may return or exchange a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores. Vodafone Contacts. ii. The Computer (laptop or desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. 1. 7 days return policy actually just 6. They discontinued their 7 day return policy because its not necessary. To return or exchange your device, please go back to that same store. ... Don't they have a 7-day return policy? 2. v. A liquid damaged device is no longer subject to the manufacturer’s warranty and therefore the repair is considered ‘out of warranty’. i. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. ii. ix. must not be booked-in with the device unless it is required during the repair process. 30 Days Recurring Data Bundle. If you decide to return a non-defective product, you may do so for a refund/ exchange or credit. The original invoice (proof of purchase) as received at the point of sale must be supplied. You have 30 days to return your item and get a refund or exchange. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device. My vodacom contract is 5 days old today. Service & Warranty support on laptops & notebooks. Dell, Lenovo and HP Warranty information: Service & repair under warranty is free. ii. i. You are entitled to a 7-day cooling-off period. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept     delivery of order. All warranty repairs undertaken by Vodacom Repairs are covered under manufacturer warranty and as such no costs will be incurred by you for any in warranty repairs completed. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. What can I do. Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. Data stored on your device may be backed up, in accordance with the permission issued by you and further more within Vodacom’s IT security policies and procedures that may prevent foreign/unknown back up devices being used in this process. What is the warranty period on my device? iii. Please bring any returns into your local store. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Get cellphone & data contracts, plus Prepaid & Top Up deals. ii. The consumer should retain their proof of receipt of the device when the device is issued back to them after the software upgrade, as this is the date that will be applied in terms of the additional 7 (seven) day window. Email us at [email protected] Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). You may not return: sale items, jewellery or any items marked, stained, used or torn in any way. In the event of loss or theft of the loan device and/or its accessories you will be liable for the replacement cost of the loan device and/or its accessories or you may replace the lost/stolen device and/or its accessories with a new one of the same or similar make and model, or the same replacement value. Devices not collected within 90 days of the 1st collection notification, become the property of the Vodacom Repairs outlet that incurred the cost to repair. Thus, providing a reasonable window to determine fault. Although all modems support software/firmware upgrades, the upload may fail and corrupt the device. 5. iii. 1. The match in Cape Town between the traditional northern and southern rivals kicks off at … Find out if your device is eligible for return or exchange. vii. Tesla has removed its ballsy ‘no questions asked’ 7-day return policy that Elon Musk has been pushing as a show of confidence for the automaker. vii. Even after month 6, Vodacom Repairs will endeavour to provide a working device and/or alternative solutions as soon as possible. In these instances, the warranty period continues as normal from where it is in the implied warranty period. v. Out of warranty modems are not exchangeable without costs being applied and it is advisable that you visit your closest Vodacom Shop for a low cost new modem which will carry a new warranty period as of the purchase date. Such attachments can also influence the strength of your network connectivity on the device. Items that qualify as OBF will only be swapped for the same make and model. Once payment has been received by Vodacom, deliveries shall take between 3 - 4 working days, depending on delivery address and location. Vodacom Upgrade with stock which is faulty. vii. Any order for Goods placed a Day before a public holiday will    be delivered on the next business Day. ii. A differentiation in the repair process is made between month 1 – 6 and month 7 – 12/7 – 24. Should a repair be booked in and repaired at a Vodacom Repairs outlet (RRC) the TAT for the repair is 5 calendar days for level 1 and 2 repairs. Please note that sim cards and memory cards may be cleared and destroyed if such accompany the device to Vodacom Repairs. Please be advised that the Computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times. We test out the Alcatel One Touch 2004C. Amazon Global Store Return Policy. iii. In a majority of counties, there are laws that protect the rights of the consumers. The number of … The product must be returned at the customer’s expense, in its original sales condition. viii. The replacement issued by the manufacturer is not a commercial sales pack but service stock which may be refurbished/reconditioned devices. iii. For purposes of clarity any order for Goods placed on a Friday will be delivered on the     following Monday, provided the Monday is not a public holiday. ii. Other exclusions and limits may apply. While your device is in for repairs, Vodacom Repairs can offer you a loan device. When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa. Such a device being owned by Vodacom Repairs may be sold after this 90 day period to defray costs. SP Incentive Data Bundles. I was approved and collected my phone that afternoon, leaving the shop at 17:00. Vodacom Bad service delivery, incompetence. Vodacom Samsung Ace GT-S5830 Still not working properly. The original invoice (proof of purchase) as received at the point of sale must be supplied. 2. iv. i. What is the TAT for the different repair levels and types? Vodacom Can you return a used car? Log-in into your Order History. We … 3. The physical condition of your device is also taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six months from the purchase date. All sales orders under the value of R500 (Five Hundred Rand) (including vat) shall incur a delivery fee of R130 (One Hundred and Thirty Rand) (including vat). Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and     the order confirmed before 12:00 on the day of order. i. If a final repair or exchange is undertaken and it is not successful, the next repair process may be the issuing of a new sealed commercial unit. Other charges may apply to use the Services until you cancel your order. iii. v. Because Vodacom Repairs acts in accordance with the manufacturer warranty, you have to make sure that you comply with the warranty requirements as they are outlined in your device manual. We’re not able to consult with you personally and provide you with a cost effective solution. Modifying the exterior of the device by gluing, pasting or sticking ‘decorative’ images on the device can void the warranty if such attachments impact the interior mechanics of the device. An authorised repair entity will determine a repair outcome and communicate this finding in the form of an ‘out-fault’ as assessed by the authorised technician. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * After attempting to repair your liquid damaged device it may not perform in the same manner as before and it may not be returned in the same condition as before. Simply set up your profile and you will get access to tips, past exam papers, extra lessons and more. 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. Dial *135# and follow the prompt. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices. 1 Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. In some instances, a receipt of payment of the total repair cost quoted and accepted may be payable prior to completion of the repair. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. – The maximum of 14 (fourteen) calendar days OBF rejection with a software version update is therefore calculated according to the time the device is in the consumer’s possession. If your phone has a lock code or security code, please de-activate it before you book it in for repairs to avoid any unnecessary delays. no partial returns will be allowed e.g. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Clearly state if returns, exchanges, and refunds are accepted by a company. Within 7 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to return the goods to the place of purchase based on the invoice price. -1. andy_connor_e. If it wasn’t costing Tesla money they would leave the marketing feature in place. While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. Returns Policy. iv. ii. Vodacom Faulty phone and them refusing to replace it. iv. The downloading of illegal software, alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device doesn’t comply with the proof of purchase. In the event that you use contaminated auxiliary devices, you are at risk of infecting your computer. Vodacom will not replace your computer (laptop or desktop) or refund costs suffered by you. It is too bad there will be more disappointed Tesla owners. ii. The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline.If you aren’t satisfied with your purchase, you may return or exchange your product conveniently.. CarMax gives you a full week to decide if your car is the perfect fit for your life.If it’s not, simply bring it back within 7 days for a full refund. Therefore, out of warranty repairs may incur a ‘labour cost’ for technical fault diagnosis (labour fee: level 0.1 or level 0.2) to a maximum value of R55 excluding VAT, in order to provide the consumer with an accurate estimate. The liquid seen can be minimal but the damages occur within the layered board or under a component of the device. The warranty is provided by the manufacturer thereof. Within the so called allowable seven days period she cancelled the contract with vodacom even sending a courier to collect the router and sim card from her. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Go to your closest Vodacom Repairs, Vodacom Shop or Vodacom 4U for more details. Vodafone Protect. This includes USB memory sticks or mass storage devices that can result in potential virus contamination. We urge you to take responsibility for your own content of high business importance or of a personal nature. 14-Day return policy. A repair process is when a physical repair is undertaken on a device where spare parts are replaced in order to rectify the fault reported whether it is a Level 1, Level 2 or Level 3 repair. Any electronic or entertainment product can be returned only within a 30-day period. If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). Should software complications (including the Operating System) be confirmed during the assessment, the TechZone consultant will recommend the best course of action to be taken. Simply replace the 365 with the appropriate number of return periods in a year. iii. The loan device and its accessories remain the property of Vodacom and are given to you to use while your device is being repaired. I took out a contract with MTN on Sa****ay the 18th of June. Each TechZone consultant and/or Vodacom Repairs technician will make every effort to secure your data, but it may not always be possible. The repair model/process is outlined in this document and serves to inform you of how the 1 – 6 month and 7 – 12 or 7 – 24 month warranty periods may differ in terms of the repair process and possible outcomes. Out of warranty repairs on Notebook & Tablets will be quoted for and will need to be paid for by the customer to the service provider / manufacturer. If Vroom originally delivered your vehicle to you and you request a return within Vroom’s 7-day (or 250 miles, whichever comes first) policy, we will schedule a time to pick it up for no extra charge. This will then serve as your implied warranty initiation date. Due to the new Legislative requirements: upon delivery the customer is required to present the following documentation to the courier driver for verification purposes: ii. The Computer (laptop or desktop) is not covered by the Vodacom Device Warranty Agreement. The company shall be deemed authorised to replace parts and materials as necessary to complete the repair on warranty devices. 0 Kudos Share. Your repaired phone will not be returned until the loan device and its accessories have been returned, repaired or replaced. A store is legally required to post its refund policy. However, Vodacom cell signal loss is quite rampant and can be a real nuisance. In some instances only the main board is swapped and as such, in some instances the consumer will receive their original covers back. The warranty applied on a device starts on the date of purchase, printed on the original invoice or delivery note. ii. If a repair is undertaken on the device, the warranty period continues as normal from where it is in the implied warranty period. We offer a 7 Day Return / Exchange for our valued customers. Returns are also not accepted if you ‘change your mind’ or decide that the ’style or colour does not really suit me’. iv. Vodacom Terms and Conditions - T's and C's Home. You can also get in touch by webchat or call us on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.. Despite Vodacom Repairs issuing you with a quotation, the liquid damaged device may be beyond economical repair (BER). 4)    Subject to spare part availability. vi. Also, our Return/Refund Policy Generator can create this policy for your store instantly. Therefore, a worst case scenario for in-warranty repairs is 21 calendar days in total, if no uncontrollable issues are experienced in the process. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). North Carolina: There's no right to cancel contracts or purchase agreements. Vodacom SAMSUNG S4. Deliveries shall take place between Monday - Fridays 8:00am - 17:00pm. Return an item. ii. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] Liquid damage can be caused by: Actual water (dropping in water, holding the device against damp hair or skin), condensation, hand cream, perfume, excessive temperature changes, steam (kitchen, bathroom), perspiration (after exercise, warm day), mist cooling systems at restaurants, and many more. Your complete satisfaction is our top priority. The device was a complete let down and I was not satisfied at all. 3)    The following devices are applicable to the Huawei Summer Campaign for Mainboards: Y5 2019 (Board version: Vodacom/MTN); P20 Lite (Board version: Vodacom/MTN/Channel); Y6 2018 (Board version: Vodacom/MTN); Mate 10 Pro (Board version: Vodacom); Y3 2018 (Board version: Vodacom/MTN); Y3 2017 (Board version: Vodacom); P20 Pro (Board Version: Vodacom/Channel); Y5 Prime 2018 (Board version: Vodacom/MTN/Channel); Y5 Lite (Board version: MTN/Channel); P20 (Board version: Vodacom); P Smart (Board version: Vodacom/MTN/Telkom/Channel); Honor 10 Lite (Board version: Vodacom); Mate 20 Pro (Board version: Vodacom/MTN); Y7 2018 (Board version: Vodacom/MTN/Channel); Y6 2019 (Board version: Vodacom/Channel); P30 Lite (Board version: Vodacom/MTN/Telkom/Channel); P10 (Board version: Vodacom/MTN/Channel); P9 Lite (Board version: Telkom/Channel); P10 Lite (Board version: Vodacom/MTN/Telkom). Enterprise offers a 7-Day Buyback: For a period of 7 days after the date of purchase or 1,000 miles beyond the odometer reading at purchase, whichever comes first, the vehicle may be returned for the exact price originally paid minus a $200 restocking fee, (as allowed by law). Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. View restocking and return fee info. iv. It remains the consumer’s responsibility to return the loan device and its accessories in proper working condition. More information pertaining to liquid damage. Vodacom Repairs will not be held responsible for any loss of SIM card, battery, charger or any other accessory booked-in unnecessarily. Vodacom’s distribution provides consumers with various options relating to where they can book a device in for technical assessment and/or repair. Having vodacom selling your pensioner mother 2GB data over the phone that she does not need. All devices must be assessed by a Vodacom Repairs technician for any faults reported by the client before being exchanged. Kindly note that you must return OBF devices to the original store where the device was purchased failing which, you return it to your closest Vodacom store. A fee of up to $25 may be applied (except where prohibited) when a device purchased at a Cricket Store is returned without all of the original components. Please Note: Vodacom Repairs will manage the warranty on behalf of the various manufacturers on Vodacom sold devices only. Tesla has done away with its seven-day return policy. Before you buy, know the return and exchange policy. iii. Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas. [We will notify you by email when your return has been processed.] A weekly bundle that is available for 7 days including the day of purchase, or a Fortnight bundle that is available for 14 days including the day of purchase, Additionally, weekly night bundle that is available for 7 days including the day of purchase between 24h00 to 05h00. i. Please allow at least ____ [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shop policies. iii. Many cellphones return from this assessment process marked as … i. TAT refers to the duration it would take for a device booked in for repair to complete the repair process, subject to the solution requirements as provided by the manufacturer directly or * as stated to the right. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. 1. Shake Every Day. iii. Apps . i. The sales entity will submit such devices to Vodacom Repairs as this is not facilitated directly between Vodacom Repairs and the consumer but between the sales entity and the consumer. Please see the Hardware Refund Policy for detailed guidelines on the return and cancellation process for Steam hardware and accessories. x. Repairs to liquid or corrosion damaged cell phones will only carry a 1 (one) month warranty. is such that fault replication is required to ensure that the correct fault is remedied. Although every effort will be made to guard against loss of data and/or other failures, given the nature of often unknown, conflicting or corrupt software applications on devices the possible loss of data cannot be guaranteed. 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